Getting Help when you Need it
To get the most effective support please try the following before calling:
Online Video Tutorials and Help
Click here to print your information for tech support
One on One Support
Email Support - you should expect a reply within 2 hours during business hours, otherwise within 2 hours from the start of our next working day.
Telephone Support - we attempt to answer all telephone calls, however at times there are a large number and unfortunatley we have to let a few calls go through to our answering service.
Priority Support - when you need support immediately* we offer a paid support service. For $30 you can recieve priority help as soon as you need it. Should your support request require more work than usual we will let you know before we commence work.
Priority Support Service Hours are outlined at Priority Support Services
If you would like to speak to someone in person use the telephone numbers on our contact page.